Support

If you can’t find the answer to your question in the FAQ section below, please click here to email us or call the support team on:
+44 (0) 208 481 4760

Contact Us

Our Support Team is available from 9:00 am until 5:30 pm, Monday to Friday (excluding Bank and Public holidays). Other services provided by the Support Team include:

  • Training and Consultancy
  • Bureau services
  • Expertise in address gazetteers:
    • PAF
    • ADDRESS-POINT
    • DTF 7.3
    • S-DTF

Frequently asked questions

What does the Restore User Default located in Reconstruction Activities do?

Applies to Streetwise Pro and OmniData

It restores your displayed settings to a blank view from the last file displayed in StreetWise Professional. This enables you to re-select your files without displaying the previous opened files.

Note: This facility does not interfere or change your gazetteer or processed files in any way

Is it possible to delete bulk addresses in the queries file, and how do I do it?

Applies to Streetwise Pro and OmniData

Yes, first select the properties you wish to delete by holding down the SHIFT or CTRL key (the multiple select work in the same way as it does for Windows applications).

Once records have been selected, hit the ‘X’ on the tool bar or use the DELETE key on your keyboard. These records will go through to your Matched file with a validation code of U01.

I have right-clicked on a record in my queries file in order to match the record but the options to enable me choose from is greyed out?

Applies to Streetwise Pro

This happens when the record has not been matched to a property. The ISRN of this record will always read zero (0) because it has not been matched to a property.

What recommended are the system specifications for running the software?

Applies to Streetwise Pro and OmniData

Infoshare recommend running the software on an Intel® Core™ Duo processor with at least 1 GB of RAM.

A minimum display resolution of 1024 x 768 and display properties set at small font.

I can’t see the ‘Next’ button in AutoConfig?

Applies to Streetwise Pro

Go to your Windows Start menu > Control Panel > Display > Settings > Advanced. Make sure DPI setting is on ‘normal’.

I can’t see the ‘Next’ button in UniversalConfig

Applies to OmniData

Go to your Windows Start menu > Control Panel > Display > Settings > Advanced. Make sure DPI setting is on ‘normal’.

I can’t see the ‘Next’ button in UniversalConfig?

Applies to OmniData

Check the root installation folder of the workstation for a file named StreetwiseParam.dat. If it is not present copy one over from the root of another install or request one from the Infoshare support desk.

Streetwise Pro multi user Network mapping wont stay set for workstation installs.

Applies to Streetwise Pro and OmniData

This error message indicates that the machine you are attempting to install the software on has previously had another of our clients licensed software installed on it. Please contact the Infoshare Support desk and we can talk you through how to resolve this.

I am missing records in my query file following a power-cut. Can they be retrieved?

Applies to Streetwise Pro and OmniData

The Work folder in the install root contains the working files the software writes to when completing some functions.

  • swsave.csv contains the entire query file as it looked when the data was last cleaned.
  • swtemp1.csv will contain the records that were being moved to the Matched file
  • swtemp2.csv will contain the remaining query records.

In many cases lost records can be retrieved or identified from these files. If you would like further advice on the above please feel free to contact the Infoshare Technical Support Team

Omnidata won't match to street even though there is a clear street match and I can see the street in the Database window.

Applies to OmniData

Please contact the Infoshare technical support team.

How do I create a Sanitised file?

Applies to OmniData

To create the Sanitised file select from the OmniData main menu, Utilities, Additional Sharing Activities, Create Sanitised File. The settings for how the file is sanitised are predefined in the project configuration. For further advice on how to make changes to this please contact the Infoshare Technical support Team.

How do I add UPRNs to my matched file.

Applies to Streetwise Pro

If UPRNs are not already present in your matched file they can be added at the end of a project by selecting from the StreetWise Pro main menu screen, Utilities, Additional operations, Add UPRNs to file by Xref.

When trying to run the software I am seeing an error msg advising "Cannot set BDE local share flag to true - Please advise your administrator".

Applies to Streetwise Pro and OmniData

This error message indicates your windows user account does not have sufficient rights to run the software. Please contact your ICT team and request you account is given access to update the registry.

After processing data I am seeing an error message advising “Key file does not exist C:\…\…\des3key.des” ?

Applies to Streetwise Pro and OmniData

OmniData is looking for a password for encrypting the sanitised files. Please go to Utilities > Additional Sharing Activities and select Make Key.

How do I generate a DTF Cross Reference Output?

Applies to Streetwise Pro and OmniData

There are a few methods for generating the output. Infoshare recommend the following for all standard projects. Open the Streetwise Pro main menu and select Utilities, DTF activities, Option 6 – Create a DTF Cross Reference Update file. Then follow the onscreen instructions. If you would like further advice on this please contact the Infoshare Technical Support Team.