City of York Council initiative reaches the finals at the Guardian Public Service Awards 2018

by Victoria Thomason

29 Nov 2018

by Pamela Cook


We are delighted that our client, City of York Council was commended so highly as a finalist at the Guardian Public Service Awards 2018 on Tuesday night. SingleView, their initiative designed to integrate the work of multiple teams involved with social care and vulnerable individuals, has been highly commended at The Guardian Public Service Award for Digital and Technology.

Winners and nominees are featured in a special supplement on the Guardian website. Find the full list of the Guardian Public Service Awards winners and finalists here.

City of York make the final in the Digital and Technology category

SingleView was created by the Business Intelligence Hub at City of York Council in conjunction with frontline social care and vulnerability services. It is a tool which enables departments and teams across the council to gain a more holistic understanding of the individual customer they are dealing with. It allows staff to view the appropriate amount of information regarding that customer and their relevant interactions with the council, in one place, leading to more efficient and focused service delivery.

Cllr Ian Gillies, Leader of the Council and Executive Member for Finance and Performance, said:

“The Guardian Public Service nomination is a significant accolade for our frontline staff and Business Intelligence team who have worked on SingleView. Their work remains highly relevant in our council-wide ambition to deliver services efficiently, quickly and intelligently amidst increasing demands.“

Cllr Andrew Waller, Deputy Leader and Executive Member for the Environment said:

“This nomination underlines the importance of digital innovation in how we operate as a Council. Advanced digital infrastructure enables our frontline services to make better informed decisions, which in turn benefits our staff and the communities we serve.”

To date, this innovative service has provided functionality for all key staff members involved with social care and vulnerability services to share information in real time. This enables them to serve, help and support customers quickly and efficiently, whilst also better understanding the context that services are being delivered within.

Primarily intended to support vulnerable customers, SingleView has embedded help content that diverts staff to the appropriate contact point for each department or service team where concerns can be raised. Information is displayed live without any need to cache or snapshot other systems. The system therefore enables more collaboration between services in order to deliver the most appropriate support to the customer as soon as possible.

York’s digital ambitions are both internal and external to the organisation including work on our public infrastructure to implement smart technology in our city’s transport system as well as internal projects to make efficiencies, cut costs and improve service delivery to the residents of York.

We are proud to have been chosen as the software that delivered the single citizen view in the initial project with the Business Intelligence Hub at City of York Council. The fact that they have used this single citizen view to enable the creation of SingleView is testament to how data innovation and digital transformation projects are made possible when there is an accurate, up-to-date and complete view of data.

Well done again to all the team and we look forward to seeing more of the innovative initiatives to come out of this forward-thinking organisation.