How a single customer view improves productivity and service delivery
Andrew Taylor, from City of York Council, gives his advice for successful public sector digital transformation with a Single Citizen View.
Andrew Taylor, from City of York Council, gives his advice for successful public sector digital transformation with a Single Citizen View.
eBook – Is unbiased AI possible? Can AI remove the human biases that reinforce inequality, or will using it perpetuate harmful ideologies?
We sat down with Damian Smith, Chief Technical Officer at our customer Podium Analytics, to understand how this innovative start-up is using data to revolutionise the world of sport.
Recently, I spoke on the panel at the PSE event – Digital Transformation: Using data to drive efficiencies. I was joined by Richard Walker, Partner for Data and Insights at Agilisys, Ritchie Somerville, Head of Strategy at the Data-Driven Innovation Initiative at The University of Edinburgh, and Bill South, Head of SRS Data & Governance […]
Creating a 360-customer view has given Pets at Home the solid data foundation needed to use analytics and artificial intelligence to inform more customer-focused decision-making. In our data fuelled world, Pets at Home have bold ambitions to more intelligently use data their customers share with them to create a better customer experience and make more […]
Infoshare’s Pamela Cook joins the list of the most influential people in Data
I attended Digital Leaders’ Public Sector Innovation Conference this week and it was fascinating to hear how the public sector is embracing digital innovation – in particular, AI and machine learning – to continually improve the services they provide for citizens. With a focus on citizen experience and a goal of delivering the right services […]
I attended TechUK’s Digital Ethics Summit this week and there were some amazing talks and discussion points. There were themes that emerged during the day that I believe will become hot topics over the next 12 months. Here I take a dive into three key takeaways.
Richard Onslow provides a commentary on GDPR compliance following his attendance at the GDPR panel discussion at BigDataLDN.
The Electoral Commission has publicly advocated the importance of data sharing amongst government departments by calling on ministers to address the 9.4 million people losing their vote due to incorrect contact details. People have a variety of touch points throughout their lives with government services; from applying for national insurance cards; to registering with their […]