Category: Single Customer View

Data, AI, and the future of the Public Sector

Andrew Taylor, from City of York Council on data in the Public Sector, the impact of AI, and what the future of the industry looks like.

Posted in Government, Public Sector, Single Customer View July 9th, 2024 by Victoria Thomason No Comments »

Pets at Home: Understanding the customer is the first step in providing a better service

Creating a 360-customer view has given Pets at Home the solid data foundation needed to use analytics and artificial intelligence to inform more customer-focused decision-making. In our data fuelled world, Pets at Home have bold ambitions to more intelligently use data their customers share with them to create a better customer experience and make more […]

Posted in Data quality, Retail, Single Customer View July 12th, 2021 by Victoria Thomason No Comments »