I attended Digital Leaders’ Public Sector Innovation Conference this week and it was fascinating to hear how the public sector is embracing digital innovation – in particular, AI and machine learning – to continually improve the services they provide for citizens. With a focus on citizen experience and a goal of delivering the right services […]
It was refreshing to see in a recent article on PublicTechnology.net that Cornwall Council acknowledges the importance of creating a single citizen view in order to move closer to fully supporting their citizens and enabling a more satisfying citizen experience. Whilst Cornwall Council has had a less than straightforward experience with its outsourcing partner BT, an […]
I was drawn to an article today on PublicTechnology.net, on the topic of ‘NAO: ‘Confusing’ data-sharing rules are a major barrier to health and care integration‘. The issues here are in common across many data sharing initiatives, such as safeguarding and the identification of our society’s most vulnerable citizens. However, what the article has not […]